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Digital-first is a decision, not a fact of life — and it quietly decides who gets to hear about the coffee morning. A practical look at noticeboards, leaflets, phone trees and the other offline surfaces UK community groups keep forgetting to design.
Volunteer onboarding is not just admin. It is a design problem with a front door, a welcome, a threshold, and a follow-up. Get the first hour right and people are far more likely to return for the second. Here is a practical guide for UK charities, from the enquiry form to the thank-you.
Too many co-design processes are workshops where the decisions were made months earlier. If you're a UK charity or community project wrestling with what genuine collaboration looks like — and what it costs — this is for you.